When customers interact with your shop’s social media posts by commenting with a purchase intent, for example,"sold," their experience differs from carting through your website’s Live Shopping page. Below is an overview of how this process works.
Key Behaviors
- No persistent carts from social posts: Customers cannot add multiple items to their cart directly from social media posts. Each comment creates a new cart, and customers must checkout after each carting action.
- Carting multiple items: To add multiple items to their cart, customers should shop through the Live Shopping page on your website.
How It Works
Comment: sold 100 blue
- This uniquely identifies a product variant.
- The customer receives a link that sends them directly to their cart, bypassing the Live Shopping page.
- From here, the customer can checkout immediately or navigate to your shop’s Live Shopping page to add more items.
Comment: sold
- The customer receives a link to the Live Selling page on your Shopify site.
- The product automatically opens in a slide-out window.
- The customer can checkout right away or continue browsing the Live Shopping page to add additional items to their cart.
By understanding these behaviors, you can better guide your customers to use the Live Shopping page when they want to purchase multiple items in a single checkout.