Start
Jumpstart your success with a suite of powerful, next-gen video commerce tools to transform your Shopify store!
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Build your mobile app
Launch a branded shopping app and make it easy for shoppers to purchase 24/7.
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Create shoppable videos
Design a shoppable TikTok-like feed you control--zero algorithms, zero ads.
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Go live with Videeo
Lights, camera, action! Go live with your host or invite co-hosts and customers to join you on air!
Sell
Level up your live selling, mobile app, and shoppable videos with these best practice and how-to articles.
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Prepare to go live
Get ready for your a live show with these checklist and equipment recommendations.
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Experience live shopping
Understand the live shopping experience from your customers' point of view.
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Get insight with analytics
Make data-driven decisions for your business with Videeo analytics.
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Manage your account
Learn how to install Videeo, manage your plan, and more.
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Learn with us
Explore our video library of helpful how-to and strategy videos.
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Troubleshoot issues
Browse frequently asked questions about Videeo features
Be Inspired
The possibilities are endless with a video commerce platform like Videeo!
We're Here to Help
Frequently Asked Questions
Mobile App Launch Quick Guide
Mobile App setup is required for shops on plans that include a branded shopping app. Follow this checklist to successfully launch your app.
Before You Begin
You’ll need:
- A DUNS Number
- An Apple Developer Account
- Access to your Shopify admin
| Look Up or Apply for a DUNS Number | LINK |
| Create an Apple Developer Account | LINK |
| Invite Videeo to Your Mobile App | LINK |
| Build Your Mobile Shopping App | LINK |
| Locate and Sign Agreements on Your Apple Developer Account | LINK |
| Configure Your Mobile App | LINK |
| Set up Shopify Customer Accounts Login for Your Mobile App | LINK |
Ready to Launch
Once:
- Your Apple agreements are signed
- App build is complete
- Navigation and notifications are configured
Your app can be submitted for review and published to the App Store.
Need Help?
Contact Support directly from your Videeo dashboard for assistance.
Taking the time to complete these steps ensures your video commerce, live selling, and mobile app channels are optimized for growth from day one.
Set Up Your Videeo Account
Setup, onboarding, Videeo setup, Shopify video commerce, live selling
Videeo helps you turn product videos, live selling, and mobile shopping into high-converting sales channels directly within your Shopify store. Whether you're just getting started or exploring Videeo for the first time, this guide walks you through everything you need to launch successfully.
We recommend using Google Chrome for the best experience during setup.
General Onboarding Guide
Follow the steps below to complete your Videeo onboarding and unlock Popclips, Live Selling, and Insights. Each step links to a detailed help article to guide you through setup.
| Install Videeo App for Shopify | LINK |
| Publish Products to the Videeo Sales Channel | LINK |
| Add Your Live Shopping Page to Your Site Navigation | LINK |
| Connect Facebook | LINK |
| Connect Instagram | LINK |
| Go Live with the Videeo Live Shopping | LINK |
| Create a Popclip Video | LINK |
| Add a Popclips Carousel to Your Shopify Online Store | LINK |
Need help?
Reach out to Support using the chat icon in your Videeo dashboard.
Want best practices and strategies? Connect with other retailers inside your community group or schedule 1:1 onboarding support if available on your plan.
What’s the difference between Direct Orders, Indirect Orders and Influenced Orders?
- Direct Orders happen when a customer interacts with a Popclip (like adding a product to their cart) and completes checkout.
- Indirect Orders happen when a customer purchases non-Popclip products as part of an order that also includes items linked to a Popclip.
- Influenced Orders occur when a customer views a Popclip and makes a purchase within the next three days.
To know more about Popclips Insights, click here.
Can I analyze performance for specific Popclips or groups of Popclips?
Yes, Popclips Insights gives you detailed stats for both individual Popclips and carousels.
- Popclip Stats: Check views, clicks, sales, and other metrics for a specific Popclip.
- Carousel Stats: See grouped performance data for Popclips in specific carousels.
To know more about Popclips Insights, click here.
What is Popclips Insights, and how can it help my business?
Popclips Insights gives you a clear view of how your Popclips are performing. It tracks important metrics like views, select-through rates, and sales, so you can:
- See what engages your audience: Find out which Popclips resonate most with your customers and why.
- Fine-tune your content: Use data to create videos that grab attention and drive conversions.
- Understand carousel performance: Identify which collections and pages drive the most engagement and sales.
- Boost sales: Leverage insights to make smarter, data-driven decisions that grow your revenue.
To know more about Popclips Insights, click here.
What kind of data can I see in Popclips Insights?
Popclips Insights tracks everything you need to understand your Popclips’ performance, including:
- Total Views: How many people watched your Popclips.
- Total Clicks: How many clicked the “Buy” button in the videos.
- Add to Carts: How many added items to their carts directly from a Popclip.
- Orders and Sales: See both direct orders (from Popclip interactions) and influenced orders (purchases made after watching a Popclip).
To know more about Popclips Insights, click here.
Why is my Live Shopping page not showing in my website navigation?
You'll need to add your Live Shopping page to your navigation menu manually. We walk you through the process here.
If you've added your Live Shopping page to your navigation menu and it still isn't showing, you must have missed enabling Videeo SDK embed on your Shopify online store. Know more about enabling Videeo SDK embed here. If the problem persists, please reach out to our Support team for help troubleshooting this issue!
I'm getting an "Oops, something went wrong" error.
This is a simple cache issue. You'll need to clear the cache and cookies for your browser, or try an incognito window.
Not sure how to clear your cache? Check out the browser-specific resources below.